Can a Storage Facility Cut Open a Lock to Find Out Why It Won’t Open?
Once the pictures are taken and the police have given you a case number, ask management to cut that lock for you. This process can be legally and practically complex, so it's important to understand your rights and obligations as a renter.
Service Provided and Fees Charged
When you're questioning whether your lock will open, and want it to be cut open, you are requesting that the storage facility perform a service for you. Consequently, they may charge a fee for this service. On the other hand, if you are confident that the issue is not related to the lock combination or key, you can try to resolve it yourself. For example, using a lubricant like WD-40 can sometimes help if the problem is mechanical.
It’s important to note that finding out why your personal lock won’t open falls under your responsibility. The storage facility is generally not responsible for problems with individual locks unless they indicate that the lock is obstructing the facility's operations or is otherwise causing damage to the unit. If the issue is due to a combination or key, you should resolve it by contacting the security team or renting a new combination.
Experience With Storage Facilities
According to personal experience, many storage facility owners will not cut open a lock for you. For instance, when renting two storage facilities, the owner never cut off either of the locks. Instead, if you need access to the unit, you should give notice or provide a message stating when you will require access. It's also crucial to familiarize yourself with the terms of your rental agreement; many contracts include details on late fees and eviction guidelines.
For example, if you are late on rent, the storage facility might add a late fee. If you haven’t paid by the 10th, they may even sell the stored contents. Ensure that you adhere to the terms of your contract and provide timely notice if you can’t access the unit due to a locked door.
Common Charges and Legal Protections
Although storage facilities may charge for a new lock if needed, they generally won’t charge you for merely cutting a lock open. However, if you have damaged the property, they may have grounds to charge you for repairs or replacements.
One common problem with rolling door storage units is that property can fall against the door and partially jam it. In this case, the lock won't need to be cut off because the lock itself will still function normally. However, if something is obstructing the door, you might need to have it removed or repaired by the facility.
It's always a good idea to have a clear understanding of your rights and obligations. Review your rental agreement, communication with the storage facility, and ensure that you are meeting the terms of your contract. If you encounter any disputes, consider seeking legal advice or contacting a consumer advocacy group.