Unfortunate Experience with Orange Tree Furniture

After consulting with an architect friend, I decided to purchase some hanging lights from Orange Tree. The lights looked impressive, and I even convinced my husband to buy a few pieces of furniture. However, my experience with Orange Tree's furniture has been far from satisfactory, and their customer service has left much to be desired.

Initial Purchase and Disappointment

When I first came across Orange Tree, I was intrigued by the range of lighting fixtures. Eager to equip our home with stylish and functional pieces, I placed an order for a bedside table and a chest of drawers, promising a delivery period of 20-25 days. Unfortunately, this initial optimism quickly turned into disappointment.

Despite the significant investment, I received no updates regarding the status of my order until a month had passed. Multiple follow-ups with the customer care team revealed that my order had not been fulfilled to any extent. They initially informed me that only the chest of drawers was shipped, only to inform me later that the bedside table was still en route or had already arrived. However, my search queries culminated in the CEO, Daninder, apologizing once more. Even after two months, the bed has not materialized, and Orange Tree has yet to make any form of compensatory gesture for the delay.

These issues highlight a lack of professional conduct, customer centricity, and poor work ethic from the company. The customer support team seems unresponsive and unwilling to resolve the issues in a timely manner. The emails I received were mere boilerplate apologies, copied and pasted without genuine effort to address the fundamental problem.

Quality and Service

The quality of the chest and side table also left much to be desired. The channels used for the drawers were poorly constructed, and the chest itself was expensive but flimsy and weak, serving as a stark reminder of its poor craftsmanship.

The bad experience continued when it came to the service provided. The company has a presence on Google and Facebook, yet it has not enabled any user reviews, and its Facebook ratings are a mere 2 out of 5. This reflects poorly on the overall customer satisfaction and the company's commitment to transparency and accountability.

Lessons Learned

Based on this unfortunate experience, I advise potential customers to take the following lessons into account:

Orange Tree may be an excellent brand for lighting fixtures; however, for furniture, it falls short in terms of quality and service. Potential buyers should exercise caution and not be swayed by appearances alone.

For future purchases, it is advisable to begin with ordering small pieces of furniture before placing a substantial order with a new brand. This would have prevented me from ordering the bed after seeing the quality of the chest of drawers.

When dealing with expensive items online, it is imperative to have a direct reference or recommendation from a trusted source, as the experience may not meet expectations without such validation.

In conclusion, Orange Tree's reputation seems to be built on its lighting products but is compromised when it comes to furniture. The lack of customer support, poor quality products, and overall service are serious drawbacks that potential buyers must consider, especially when dealing with important household items like beds.

Final Verdict

Although I tried to resolve the issues with Orange Tree to the best of my ability, the bed order was not canceled, despite the significant delay. This leaves me in an uncomfortable position, stuck with an order that I no longer desire. The final verdict is that Orange Tree's furniture section, in particular, is not something worth investing in. Careful consideration and client references are crucial before making any purchase from this brand.