Understanding Unsuccessful Payment on BigBasket: What to Do and What to Expect
When shopping on BigBasket, you may occasionally face a situation where your payment is automatically deducted from your account but the transaction is marked as unsuccessful. This can be frustrating and confusing, but understanding the process and your options can help alleviate some of the concern. In this article, we will break down what to do in such situations and what to expect from BigBasket.
Calling BigBasket
If you notice that your payment has been deducted from your account but the transaction is marked as unsuccessful, the first step is to contact BigBasket. The customer support team may be able to determine if the transaction is still pending or if it did not go through as expected. You can call this number:
Customer Support Number: 1800-233-2989
They may also direct you to their online support channels or assist with any concerns you have.
What the Payment Gateway Needs to Do
In most cases, the payment has already gone through, and the issue lies with the payment gateway or the transaction status. The payment gateway, which is responsible for processing the payment, may need to update the transaction status to reflect the successful payment. If the transaction is still pending, it is likely that it will be resolved within a couple of business days.
Once the payment gateway confirms the transaction, the funds will be refunded to your original mode of payment. This could be a bank account, credit card, or any other method you used for the transaction. Patience is key in such situations, as payment processing can sometimes take a bit more time.
Bank Refund Guarantee
Based on the information provided, such unsuccessful transactions are fairly common but no need to worry. If the payment is truly unsuccessful or still pending, the funds will be refunded to your original mode of payment via the payment gateway. The refund process is typically quick, and you will generally see it within 2-3 business days.
If you continue to experience issues or do not see the refund within this timeframe, you have the option to raise the concern with your bank as well. Your bank will investigate and ensure that the funds are returned to your account.
Checking the Status
To check the status of your transaction, you can:
Log into your BigBasket account and review the transaction history. Visit the payment gateway's website to check the status of the transaction. Contact BigBasket directly for further assistance.Through these steps, you can stay on top of any changes in the transaction status and ensure that the issue is resolved promptly.
Conclusion
If you have encountered a situation where your payment was marked as unsuccessful on BigBasket, remember to remain patient and proactive. Call BigBasket for initial support, monitor the transaction status, and consider contacting your bank if necessary. The funds will be refunded to your original mode of payment by the payment gateway, and typically, there is no need to worry as such issues are relatively common.